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Delivery & Returns


DELIVERY

We do not deliver to PO Boxes.

HOW TO EXCHANGE AN ITEM

  • No refunds. Exchange only within seven days.
  • Email us at moniqueshoestudio@gmail.com within seven days of receiving your order
  • Fill out the Exchange Form that will be e-mailed to you regarding your order.
  • Please note that all returns should be sent back with the Monique Shoe Studio/Ebony Monique shoe box and dust bag included.
  • Please ensure when returning the parcel that the shoe box is protected.
  • You will be notified by email once your return has been received and processed. Exchanges will NOT be granted if merchandise is not returned in this manner, have been worn, or if packaging and product is damaged. 
  • Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to the customer.
  • Before your order leaves our warehouse it is fully checked by our packing team. If you receive an item which is damaged please contact us immediately.
  • Exchanges will NOT be granted outside of seven day window.
  • ALL SALE ITEMS ARE FINAL